Monday, September 21, 2015

What consumers told us about checking their credit reports and scores

Good morning,
Recently we held a series of focus groups to talk with consumers about their experiences with credit reports and credit scores. They gave us interesting insights into when, how, and why they check (or don’t check) their reports and scores.
Take a look at our report to see what consumers have to say about credit reports and credit
If you’re a financial educator or coach, you can apply these perspectives as you help your clients with credit issues. The experiences that consumers shared could inspire ways to help your clients overcome barriers, calm their frustrations, and find low-hassle ways to check and monitor their credit.
For a detailed discussion of the way consumers think about credit reports and scores, we encourage you to take a look at the report.
Thank you,
Irene Skricki
Office of Financial Education
Consumer Financial Protection Bureau

About the CFPB
The CFPB is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
Learn more at
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