Heard about this Comcast debacle?

Dear Resident,

Have you heard about the Comcast rep who did everything he could to stop a poor consumer who just wanted to cancel his cable service? The recording of this unbelievable call has gone viral just as Comcast tries to get federal approval to buy Time Warner Cable for $45 billion. Here’s a sample:

Comcast Rep: I’m just trying to figure out what it is about Comcast service that you don’t want to keep.

Consumer: This phone call is actually a really amazing representative example of why I don’t want to stay with Comcast.

Comcast Rep: OK, but I’m trying to help you.

Consumer: The way you can help me is by disconnecting my service.

Comcast Rep: But how is that helping you! How is that helping you! Explain to me how that is helping you!

We can’t tolerate the spread of terrible service like this. The FCC is taking consumer comments on the Comcast-Time Warner deal for only a few more weeks, so take this opportunity to let your voice be heard.

Please sign our petition to tell the FCC to either reject the deal or demand major improvements from Comcast.

Thanks!
Bryan, CUB director of governmental affairs

P.S. Sign the petition and we’ll send you our tips for dealing with difficult customer service reps. Pease tell your friends to sign too!