November 2-16, 2012
Technical Support Associate
Summary of Duties
Reporting directly to the Department Head, Network Services, provides technical assistance for Metra's microcomputer end-users and Information Systems programmer application activities. Installs and maintains software for microcomputer applications and local area network (LAN) hardware and software. Coordinates appropriate service personnel to service other microcomputer needs and problems. Monitors user applications on Metra's microcomputer networks. Performs role of support person for troubleshooting and resolving LAN hardware and application problems. Installs and moves microcomputers, printers and peripherals at all Metra facilities. Makes recommendations on upgrades and performance enhancements to network equipment, microcomputer application software and hardware. Performs other related duties as assigned to meet the ongoing needs of the organization.
Minimum Acceptable Qualifications
§ Bachelor's Degree in Computer Science or related discipline OR in lieu of degree, any combination of computer science or related education and experience that equals four (4) years. Computer support experience preferred.
§ Knowledge of installation and support of microcomputer hardware, application programs, and Windows operating system environments preferred.
§ Installation support knowledge of network operating systems with software applications preferred.
§ Knowledge of installing, interconnecting and configuring network electronics such as network switches or routers preferred.
§ Must possess excellent organizational, oral and written communication skills.
§ Must have strong interpersonal skills in dealing with all levels of management, employees, external groups and/or organizations.
§ Must possess and maintain a valid driver=s license.
All employees are responsible for performing his/her job safely, and in accordance with the safety objectives, goals and program of the organization, ensuring compliance with applicable safety rules and regulations.
Other Important Information
- Subject to a physical examination/drug test and background check to verify information regarding education, employment history, vehicle and criminal history.
- Only resumes with salary history will be considered.
- Only qualified candidates will receive consideration.
- Relocation is not available for this position.
If you are interested in applying for a position at Metra, please send your cover letter which must include the position title, your resume and salary history to:
Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation.
Metra / 547 W. Jackson Blvd. / Chicago, IL 60661